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Privacy & Security

Welcome to Randal USA Inc.!

Randal USA, Inc. (“Randal,” “we” or “us,”) has created the following Privacy and Security Policy (“Privacy Policy”) to inform you of the following: what information we collect, when we collect it, how and why we collect it, how we use it, how we protect it, how we share it and what choices you have regarding our collection and use of this information.

This Privacy Policy applies to the following site: (www.randalco.com). Entering the Sites constitutes your acceptance and agreement to the terms contained in this Privacy Policy. If you do not agree with the terms set forth in this Privacy Policy, please do not continue to browse the Site.

Randal will not collect any personally identifiable information about you (that is, your name, address, telephone number, or e-mail address) unless you provide it to Randal voluntarily. You can use many features of Randal’s Site without disclosing your personal data. You are not required to provide any personal information as a condition of using our Site, except as may be necessary to provide you a product or service at your request.

Privacy Policy

What types of information does Randal collect?

Randal collects and uses information about you to communicate with you about products, services and promotions. More specifically, Randal collects your name, your billing and delivery address, your e-mail address, your phone (or mobile) number, your credit/debit card number, information on how you are using the Site, and your purchase/return/exchange information. Here are the ways Randal obtains information about you:

  • When you purchase, order, return, exchange or request information about our products and services from the Sites or mobile applications.

  • When you create an Overstock.com account.

  • When you connect with us regarding customer service via our customer service center, or on social media platforms.

  • When you visit the Sites or participate in interactive features of the Sites or mobile applications.

  • When you use a social media service, for example, our Facebook page or YouTube channel.

  • When you sign up for e-mails, mobile messages, or social media notifications from us.

  • When you enter a contest or sweepstakes, respond to one of our surveys, or participate in a focus group.

  • When you provide us with comments, suggestions, or other input.

  • When you interact with any of the Sites through your computer, tablet or mobile device.

How does Randal use your information?

When you provide Randal with personally identifiable information, Randal may use that information in the following ways: Randal may store and process that information to better understand your needs and how we can improve our products and services; Randal may use that information to contact you; and Randal may provide that information to third parties in connection with referrals, recommendations or references as otherwise described herein.

The personal data you disclose to Randal remains at Randal and/or with data processors or servers acting on Randal’s behalf and responsible to Randal. Randal may disclose the personal data collected to third party service providers in connection with services that they perform for Randal, such as running and fulfilling promotions, conducting surveys, and e-mail and direct mail delivery services. Your personal data will not otherwise be passed on by Randal or its agents for use by third parties in any form whatsoever, unless Randal obtains your consent, is legally required to do so, such as to comply with law or a legal request such as a subpoena, to protect the company’s rights, property or interests, or in the event of a sale of assets or other corporate restructuring.

In light of the importance of protecting children's privacy, we do not collect, process or use on our Site any information relating to an individual whom we know to be under 13 years old without the prior, verifiable consent of his or her legal representative. Such legal representative has the right, upon request, to view the information provided by the child and/or to require that it be deleted.

In some cases, Randal may collect information about you that is not personally identifiable. Examples of this type of information include the type of Internet browser you are using, the type of computer operating system you are using, and the domain name or IP address of the site from which you linked to our Site.

Cookies

This Site may use cookies to record user-specific information on what pages users access or visit, record past activity at a site in order to provide better service when visitors return to our site, and gather statistical information to help improve user experience. With most Internet browsers, you can erase cookies from your computer hard drive, block all cookies, or receive a warning before a cookie is stored. Please refer to your browser instructions to learn more about these functions.

Privacy Policy Revisions:

The constant development of the internet requires occasional adjustments to our privacy statement. Randal retains the right to make changes when necessary, and will communicate any updates promptly on this page.  Please check back periodically.

Contact:

If you have submitted personally identifiable information through Randal’s Site and would like that information deleted from our records, please contact us at the address below and provide us with the requested information. We will use reasonable efforts to delete this information from our existing files.

If you would like to communicate with us or have questions, comments or complaints about this Policy, or the Site, please forward such communication to the address below.

Randal USA, Inc.

704 N Eagle Pass Dr. 

Lawrence, Kansas

66049
United States